Privacy Policy

Effective Date: May 23, 2025

This Privacy Policy describes how https://tourguidetanger.com/ we collects, uses, and discloses your personal information when you visit and use our Website. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We may collect various types of information from and about users of our Website, including:

• Personal Information you provide to us directly: This includes information you voluntarily submit when you contact us (e.g., through a contact form, email, or phone call), book a tour, or subscribe to a newsletter. This may include your:
  • Name
  • Email address
  • Phone number
  • Nationality
  • Any other information you choose to provide in your communications.
• Usage Data: When you visit our Website, we automatically collect certain information about your device and your Browse activity. This may include:
  • Your IP address
  • Browser type and version
  • Operating system
  • Referring/exit pages
  • Date and time of visit
  • Pages viewed
  • Time spent on pages
  • Clickstream data
  • Device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are small data files placed on your device. For more information, please see our “Cookies” section below.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services: This includes responding to your inquiries, facilitating tour bookings, and providing customer support.
• To improve our Website: We use usage data to understand how users interact with our Website, identify areas for improvement, and enhance user experience.
• To communicate with you: This includes sending you confirmations, updates about your bookings, and, if you opt-in, marketing communications or newsletters.
• To comply with legal obligations: We may use your information as required by applicable laws and regulations.
• For security and fraud prevention: To protect our Website and users from fraudulent activities.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., payment processors, analytics providers). These parties are obligated to keep your information confidential.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies

We use cookies to:

• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future..

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our Website may not function properly.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

6. Your Data Protection Rights (Morocco and GDPR Considerations)

While operating from Morocco, we acknowledge the importance of data protection. Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

7. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

• Email: Contact@tourguidetanger.com
• Phone: +212 6 40 00 73 24
• Address: Old Medina, El Kesbah, Tangier