Terms and Conditions

These terms are between you and Tour Guide Tanger, trading as Tour Guide Tangier, a team of licensed tour guides based in Tangier, Morocco.

Address

Villa Fadi, Av. Moulay Rachid, Tangier 90000, Morocco

Email

Contact@tourguidetanger.com

WhatsApp and phone

+212 6 40 00 73 24

Business registration number

57845366

Tax ID

245611

Patente

118011

Licensed guide

Fadi Bennani, licence MA13529

These terms apply to every tour you book with us: private tours and day trips, cruise shore excursions, multi-day tours, and experiences such as the food tour, the cooking class, the photography excursion and the shopping tour. They also cover your use of this website. By booking a tour or using the website, you accept them.

Each tour page shows what that tour includes and does not include. Where a tour page and these terms say different things about that tour, the tour page applies.

1. You ask. Send your dates, group size and wishes through a form on the website, by email or on WhatsApp.
2. We answer. Within 12 hours you receive a plan and a price per person for your group.
3. You confirm. A private tour, experience or shore excursion is booked when you confirm in writing, by email or WhatsApp. A multi-day tour is booked when we receive your deposit.

Please check the details we send you (date, times, pickup place, number of travellers) and tell us straight away if anything is wrong.

• Prices on the website are per person, in US dollars, and start from the amount shown. The price per person falls as your group grows, because the guide and the vehicle are shared.
• The price in your written quote is the price you pay. We will not add fees after you confirm.
• Multi-day tours are priced on request, because the price depends on your dates, your group size and the hotel level you choose.
• What a price includes (guide, transport, entry fees, meals, tastings) is listed on each tour page and in your quote. Anything not listed, such as extra meals, drinks, shopping and tips, is not included.
• If we make a mistake in a price on the website, we will tell you the correct price before you confirm.

Most bookings need no deposit. You pay on the day of your tour, in cash (Moroccan dirham, euro, US dollar or pound sterling), by PayPal or by bank transfer.

When we ask for a deposit

We ask for a deposit in three cases only, and your quote always shows the amount:

• Larger groups, on a private tour or a shore excursion: a small deposit holds the date.
• Multi-day tours: once we have agreed every detail with you, we send you an invoice. A deposit of 40% of the tour price, paid by bank transfer or PayPal, confirms your booking and lets us reserve your hotels, riads and desert camp. The balance is paid on the first day of the tour, in cash, by PayPal or by bank transfer.
• Experiences that need something booked in advance for you, such as a boat, a hammam, a cooking class host or entry tickets: a deposit covers what we book.

We do not take card payments.

• If you paid no deposit, you have nothing to pay, whenever you cancel. Please tell us at least 48 hours before, by WhatsApp or email, so your guide can plan.
• If you paid a deposit, cancellation is free up to 48 hours before the tour starts, and the deposit is refunded in full. If you cancel less than 48 hours before, or do not come, the deposit is not refunded, because it has already paid for what we booked for you.
• Changing your date is free, as long as we can offer the new date.

Refunds are made by the same method you used to pay.

We never cancel a tour ourselves. If your guide cannot make it, another licensed guide from our team takes your tour.

Itineraries are a plan for the day. Your guide may change the order of stops, or replace a stop, for your safety or comfort, for weather or traffic, or because a site is closed. We always try to replace a stop with one of equal interest.

If events outside anyone's control, such as a storm, a port closure, a strike or an official restriction, stop a tour from running, you choose between a new date and a full refund of anything you paid.

• We plan every shore excursion to bring you back to your cruise terminal at least 60 minutes before your ship's all-aboard time.
• If your ship arrives late, we follow its real arrival time and adapt the tour, at no extra cost.
• If your ship does not call at Tangier, you pay nothing, and any deposit is refunded in full.
• Please give us your ship's name and tell us about any change to its times. You remain responsible for being back on board on time under your cruise line's rules.

• Hotels, riads and desert camps are reserved once we receive your deposit, at the level you chose. If one becomes unavailable, we tell you and offer a similar place.
• Road and weather conditions can change a route, especially in the mountains and the desert. Your guide adapts the plan to keep the trip safe and enjoyable.

• Papers. Bring a valid passport, and check whether you need a visa for Morocco. Travel documents are your responsibility.
• Health and fitness. Some tours involve walking on cobbles, slopes and steps. Tell us about any health or mobility needs when you book, so we can plan the route around them.
• Children. Children are welcome at any age and must be with a parent or a responsible adult. Tell us their ages: we provide child seats.
• Time. Please be at the meeting point at the agreed time. If you are late for a shore excursion, the tour may be shortened so that you are back at your ship on time.
• Respect. Please respect local customs, dress codes at religious sites, and the people you meet.
• Insurance. We strongly recommend travel insurance that covers health, accidents, cancellation and your belongings.

We plan and run your tour with care, and we are responsible for the services we provide. We are not responsible for services that others sell to you directly, such as ferries, flights, cruise lines, hotels you book yourself, shops and restaurants that are not part of your tour, or for delays they cause. We are not responsible for the loss of, or damage to, your personal belongings.

Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for death or personal injury caused by our negligence.

When you buy something during a tour, the sale is between you and the shop. Your guide helps you understand, compare and agree a fair price, but the goods, their price, their quality and any shipping are the shop's responsibility. You never have to buy anything.

Your guide is happy to take photos of you during the tour. We only use photos of you on our website or social media if you give us permission, and we remove any photo if you ask.

The reviews on this website are real reviews posted on Google by our guests.

Please tell your guide on the day, so we can put it right straight away. If that is not possible, write to Contact@tourguidetanger.com or message us on WhatsApp at +212 6 40 00 73 24. We reply within 12 hours and work with you to find a fair solution.

• The text, photos, videos, logos and design of this website belong to Tour Guide Tanger or to the photographers credited on each page. You may not copy or reuse them for commercial purposes without our written permission.
• We keep the information on this website accurate and up to date, but details such as opening hours, entry fees and ferry and cruise schedules can change. Your written quote confirms the details of your tour.
• Links to other websites are for your convenience. We are not responsible for their content or their privacy practices.
• How we use your personal data is explained in our Privacy Policy.

These terms are governed by the law of the Kingdom of Morocco, and the courts of Tangier have jurisdiction. If you book as a consumer living in another country, you keep the protection of the mandatory consumer laws of that country.

We may update these terms. The version that applies to your booking is the one on this page on the day you confirmed it.